Last updated: August 25, 2026
At RockLona, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
- Personal information: Your name, email address, phone number, billing address, shipping address, and other information you provide when placing an order or contacting us.
- Order information: Details about the crochet products you purchase, order history, delivery information, and related transaction details.
- Payment information: Payment details necessary to process your order. We do not intentionally store complete payment card information on our website when payment is processed through a third-party payment provider.
- Account information: If you create an account, we may collect your username, password, and account preferences.
- Communication information: Information you provide when contacting us through our contact forms, email, WhatsApp, social media, or other communication channels.
- Technical information: Information such as your IP address, browser type, device type, operating system, and general website activity.
- Cookie information: We may use cookies and similar technologies to help our website function properly and improve your experience.
2. How We Collect Your Information
We may collect information:
- Directly from you when you place an order, create an account, contact us, subscribe to updates, or submit information through our website.
- Automatically when you browse or interact with our website through cookies and similar technologies.
- Through third-party service providers that help us operate our website, process payments, provide delivery services, or perform other business functions.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders.
- Arrange delivery of your purchases.
- Process payments and confirm transactions.
- Communicate with you about your orders.
- Respond to questions, requests, and customer-service inquiries.
- Provide information about our products when you have requested or agreed to receive it.
- Improve our website, products, and customer experience.
- Prevent fraud, abuse, and unauthorized activity.
- Maintain the security and functionality of our website.
- Comply with applicable laws and legal obligations.
We will not use your personal information for purposes unrelated to our business unless required or permitted by law.
4. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and provide certain functionality.
We may use cookies to:
- Keep your shopping cart functioning.
- Remember your preferences.
- Understand how visitors use our website.
- Improve website performance and functionality.
- Provide relevant content or marketing where applicable.
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
5. WooCommerce and WordPress
Our website is built using WordPress and may use WooCommerce to provide online shopping and order-management functionality.
When you place an order, information necessary to process and fulfill that order may be processed through WordPress, WooCommerce, and other services or plugins used on our website.
These services may process information such as your name, contact details, billing and shipping information, order details, and other information necessary to provide the requested services.
6. Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method you choose, your payment information may be handled directly by the relevant payment provider according to its own privacy policy and terms.
We recommend reviewing the privacy policies of any third-party payment provider you use.
7. Delivery and Shipping
To fulfill your order, we may share necessary information with delivery or shipping providers.
This may include your:
- Name
- Phone number
- Shipping address
- Order details
We only share information reasonably necessary to deliver your order or provide the requested service.
8. Third-Party Services
We may use third-party services to help operate our website and business, such as payment processors, delivery companies, website hosting providers, analytics services, communication platforms, security services, and other website plugins.
These third parties may have access to personal information only to the extent necessary to provide their services to us.
Their handling of your information may also be governed by their own privacy policies.
9. WhatsApp and Social Media
If you contact us through WhatsApp, Instagram, Facebook, or another social media platform, the information you provide may be processed by that platform according to its own privacy policy.
We may use information received through these platforms to respond to your questions, process orders, and provide customer support.
10. Marketing Communications
If you choose to subscribe to our promotional communications, we may send you information about new products, offers, promotions, or other updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the message or by contacting us.
We may still contact you with important non-promotional information, such as order confirmations, delivery updates, or customer-service messages.
11. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
Please avoid sending sensitive information through unsecured communication channels.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete and maintain records of transactions.
- Provide customer support.
- Comply with legal and accounting requirements.
- Resolve disputes.
- Prevent fraud or misuse.
- Enforce our agreements and policies.
When information is no longer reasonably required, we may delete or securely dispose of it.
13. Children’s Privacy
Our website is not intended for children who are below the minimum age required to use online services under applicable law.
We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.
If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
14. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or other services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.
15. Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Request information about how your personal information is used.
These rights may be subject to legal limitations and requirements.
To make a privacy-related request, please contact us using the information below.
16. International Data Transfers
Some of our service providers may store or process information in countries outside your country of residence.
Where required by applicable law, we will take appropriate steps to protect your personal information when it is transferred internationally.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, want to request access to or deletion of your information, or have any privacy-related concerns, please contact us:
RockLona
Email: support@rocklona.com
Phone/WhatsApp: +923304510041
We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.