OVERVIEW
Welcome to RockLona. Throughout these Terms & Conditions, the terms “we,” “us,” and “our” refer to RockLona. We operate this website and any related services, features, content, products, and tools provided through our online store (collectively, the “Services”).
By accessing, browsing, or using our website and Services, including purchasing products from us, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with these Terms, you should not access or use our Services.
SECTION 1 – ELIGIBILITY AND ACCOUNT REGISTRATION
By using our Services, you represent that you are at least the age of majority in your country, state, or province of residence or that you have received permission from a parent or legal guardian.
You may be required to create an account to access certain features of our Services. You agree to provide accurate, complete, and current information and to update such information when necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We offer clothing, jewelry, handbags, accessories, handicrafts, artisan products, home décor items, and other related merchandise.
We strive to display product colors, dimensions, materials, specifications, and details accurately. However, actual products may vary slightly from website images due to:
• Monitor and device settings
• Photography lighting
• Natural material variations
• Handmade production processes
• Manufacturing differences
Many products, especially handicrafts, handmade jewelry, artisan goods, and handcrafted accessories, may contain slight variations in color, texture, finish, stitching, engraving, beadwork, stone placement, fabric patterns, or dimensions. These variations are normal characteristics of handmade products and are not considered defects.
We reserve the right to modify, discontinue, limit quantities, or change product specifications at any time without prior notice.
SECTION 3 – JEWELRY, HANDICRAFTS, AND ACCESSORY DISCLAIMER
Jewelry products may naturally tarnish, oxidize, or change appearance over time due to environmental conditions, moisture, perfumes, cosmetics, chemicals, body chemistry, and normal wear.
Handcrafted products may contain natural imperfections that contribute to their unique character.
Leather, fabric, wood, stone, resin, metal, and other natural materials may display variations in grain, texture, color, or finish.
Such variations do not constitute manufacturing defects.
SECTION 4 – ORDERS
When you place an order, you make an offer to purchase products from us.
We reserve the right to:
• Refuse any order
• Limit quantities purchased
• Cancel orders
• Request additional verification before accepting an order
An order is considered accepted only after payment has been successfully processed and an order confirmation has been issued.
If an order cannot be fulfilled, we will attempt to notify you using the contact information provided during checkout.
SECTION 5 – PRICING AND PAYMENT
All prices displayed on our website are subject to change without notice.
Unless otherwise stated, prices do not include:
• Shipping charges
• Customs duties
• Import taxes
• VAT, GST, sales tax, or other applicable taxes
You agree to provide accurate billing and payment information.
By placing an order, you represent that you are authorized to use the payment method provided.
SECTION 6 – SHIPPING AND DELIVERY
Shipping times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
• Shipping carriers
• Customs inspections
• Weather conditions
• Public holidays
• Supply chain disruptions
• Events beyond our control
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
Customers are responsible for providing accurate shipping information.
SECTION 7 – RETURNS, REFUNDS, AND EXCHANGES
All returns, refunds, and exchanges are governed by our Refund and Return Policy.
Products may be eligible for return only if they are received damaged, defective, or materially different from the ordered item.
The following products may not be eligible for return or exchange unless defective:
• Personalized items
• Customized products
• Made-to-order products
• Earrings and hygiene-sensitive jewelry items
• Sale or clearance items
• Gift cards
• Digital products
Returned products must be:
• Unused
• Unworn
• In original condition
• With original packaging and tags attached
Refund eligibility and processing times are determined according to our Refund Policy.
SECTION 8 – PRODUCT CARE
Customers are responsible for following all product care instructions.
Improper handling, misuse, exposure to water, chemicals, perfumes, excessive sunlight, or improper storage may cause product deterioration.
Damage resulting from improper care is not covered by any refund or replacement policy.
SECTION 9 – INTELLECTUAL PROPERTY
All content on this website, including:
• Text
• Images
• Logos
• Product designs
• Graphics
• Videos
• Website design
• Trademarks
is owned by or licensed to RockLona and protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, transmit, display, or exploit any content without our prior written consent.
SECTION 10 – USER CONTENT AND REVIEWS
If you submit reviews, comments, photographs, feedback, or other content, you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, display, and distribute such content for business and marketing purposes.
You represent that any content submitted by you:
• Is accurate
• Does not violate any law
• Does not infringe any third-party rights
• Does not contain offensive, defamatory, or unlawful material
SECTION 11 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or services.
We do not control and are not responsible for:
• Third-party websites
• Third-party content
• Third-party products
• Third-party services
Your use of third-party services is at your own risk.
SECTION 12 – PROHIBITED ACTIVITIES
You agree not to:
• Violate any laws or regulations
• Engage in fraudulent activity
• Submit false information
• Upload malicious software
• Interfere with website security
• Attempt unauthorized access
• Scrape or harvest data
• Infringe intellectual property rights
• Harass or abuse others
Violation of these Terms may result in immediate termination of access.
SECTION 13 – WEBSITE AVAILABILITY
We do not guarantee that our website or Services will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, or discontinue any part of the Services at any time without notice.
SECTION 14 – DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF:
• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY
• RELIABILITY
WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
SECTION 15 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RockLona, ITS OWNERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:
• INDIRECT DAMAGES
• INCIDENTAL DAMAGES
• SPECIAL DAMAGES
• CONSEQUENTIAL DAMAGES
• LOSS OF PROFITS
• LOSS OF DATA
• BUSINESS INTERRUPTION
ARISING FROM YOUR USE OF THE WEBSITE, SERVICES, OR PRODUCTS.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless RockLona, its owners, directors, employees, affiliates, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from:
• Your violation of these Terms
• Your misuse of the Services
• Your violation of any law or third-party rights
SECTION 17 – TERMINATION
We may suspend or terminate your access to our Services at any time and without prior notice if we believe you have violated these Terms.
Termination does not affect any rights or obligations that arose before termination.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and us.
SECTION 20 – CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time.
Changes become effective immediately upon posting on the website unless otherwise required by law.
Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 21 – GOVERNING LAW
These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where RockLona is headquartered. You and RockLona consent to venue and personal jurisdiction in such courts.
SECTION 22 – CONTACT INFORMATION
Questions regarding these Terms & Conditions may be directed to:
Email: support@rocklona.com